FREQUENTLY ASKED QUESTIONS

The Answers You Need

Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.

PAYMENT:
What are the forms of payment you accept?
We accept Visa, Mastercard, Discover,  American Express and PayPal.

Do you accept PayPal?
Yes, we do accept PayPal.

​

​

​

I received an error message that my order cannot be completed but I was still charged.Why?
When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. This may be due to the payment information being entered is incorrect or an invalid payment option is being used. Your funds will return to your bank in 3-5 business days. If you do not see the funds back in your account after that time, please contact your bank for further information.

​

​

​

Do you accept gift cards?
No, we only accept Visa, Mastercard, Discover,  American Express and PayPal.

​

​

​

Do you accept money orders?
No, we do not accept money orders. We require all orders to be placed over the website.

​

​

​

Can you provide me a discount code for my order?
Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.

​

​

​

DELIVERY:
After I place my order, when will my order ship?
All orders have a 1-3 business day lead time upon receipt of order. Shipping method applies after order has shipped. Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has shipped.

​

​

​

How come the tracking number isn’t working?
If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

​

​

​

Can I pick up my order instead of having it delivered?
We only offer shipping options at this time. We do not have a store front for pick up orders.

​

​

​

I have a rush order. Can it be delivered Saturday?
Yes Depending on your location

The tracking shows the package was delivered but I didn’t receive my package.

What if I have a lost or stolen package?
Once an order has shipped, nubianoilsltd is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

​

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

​

​

​

How do I receive Free Shipping on my order?
To qualify for Free Shipping, your order must reach $80.00 before shipping is applied. Please select the Free Shipping option when choosing your carrier method.

​

​

​

​

PRODUCT:
I am trying to purchase a specific product and there is no “Add to Cart” option available, what does this mean?
Unfortunately, at this time we are currently out of stock of this specific item.

Please check back at a later date.

Where can I find your products at a store near me?

By using the Store Locator on our website you can be directed to different stores in your area that carry our product lines. Here is a link to that locator:  Locations in Jamaica

Your Store Locator comes up with no results in my area.

Where can I purchase?
If the locator provides no listing of stores in your area, you will need to purchase online at this time.

​

​

​

How do I make a return for my purchase I made through a retailer?
Please contact the store you purchased from. We do not provide returns or exchanges for retail store purchases.

​

​

​

What is the difference between Jamaican Black Castor Oil, and the clear castor oil?
The difference is the way the oil is processed. Jamaican Black Castor Oil is processed manually whereby the beans are roasted which produces the ash content thus making the oil more effective and darker in color.

​

​

​

​

Does Jamaican Black Castor Oil have a pungent smell?
No. There is a traditional authentic burnt smell due to the fact that the Castor Oil beans are roasted. This smell is by no means offensive, and it fades quickly.

​

​

​

​

Is salt used in the production process?
No. salt is very harmful if applied to hair.

​

​

​

Can The Organic Oils be used on all hair types?
Yes. Our natural products are safe and effective for use in all hair types that is damaged (breakage, split ends, dry, brittle, color treated etc.) or just for daily hair care maintenance in healthy hair to stimulate more hair growth.

​

​

​

Does Jamaican Black Castor Oil thicken eyebrows?
Yes. It thickens and stimulates hair growth.

​

​

​

Can Nubian Organic Oil be used as massage oil?
Yes. Each oil is effective for aches and pains and it goes on smoothly and remains on the skin which reduces the amount of oil used in the process, while still maintaining its effectiveness long after.